securetrading Ltd

Inspiring trust in e-payments since 1997

We're proud to partner with IT3 because they're enthusiastic and innovative and full of great ideas that we know customers will love. Products like SEO Site Builder unlock the Internet's potential as a sales and marketing channel so that it can work for anyone who wants to sell online, which of course is important to securetrading as a Payment Service Provider.

We love the fact that IT3 share our passion for providing an unbeatable service and the fact that, like securetrading, IT3 treats its customers with respect and honesty. These are essential qualities in a securetrading partner and we know IT3 will never let us down in that respect.

Many years of experience – both our own and that of our customers – have taught us that running an online business isn’t always what we expect it to be. E‑commerce is touted as a cheaper, fuss-free alternative to bricks and mortar business, yet in reality the costs can rocket out of control faster than you can say “hyper text transfer protocol”.

What’s more, if your suppliers are letting you down, valuable customer relationships can be irreparably damaged and orders lost.

You need suppliers you can trust, starting with those that are visible at the first point of contact between your business and your customers: your store front.

Your customers want to feel safe when they hand over their payment card details, and that means seeing the name of a trustworthy, experienced payment processor at your checkout.

You want a payment processor that won’t let you down by being unavailable for several hours each month, charging you extortionate fees or having a Customer Service team that won’t speak to you or answer your emails.

That’s where we come in.

securetrading (st) is the UK's leading independent Payment Service Provider and we are proud to be in partnership with IT3.

Every day of every year securetrading processes thousands of secure payment card transactions over the Internet.

Our customers range from charities and startups through to schools, courts and corporates, all of whom have chosen to work with securetrading because of our industry-leading service features:

- Transactions are processed across two distributed networks of secure payment gateways so our availability is among the highest in the industry.

- Our customer service and technical support are second to none; customers can speak to a real person from 6.30am to 11.30pm Monday to Friday, while outside working hours our systems are constantly monitored.

- As well as our own fraud spotting and reporting system, we offer all the best known security features such as CVV2 and AVS. We are also approved for 3-D Secure, the Internet version of Chip and PIN.

- Customers can manage transactions simply, quickly and securely using our transaction management tool, my-st. Using the virtual terminal that is part of my-st, customers can process mail order and telephone order transactions in a matter of seconds, making it an ideal tool for call centre settings.

- Our pricing is fair and transparent. We don’t charge a set-up fee, just a low annual fee covering unlimited use of all our product features, and a monthly transaction processing fee. We don’t charge for refunds, multiple currencies, multiple payment types, calls to Support, anti-fraud or security measures… just one straightforward annual fee that covers everything.